Privacy Policy

PacketCollection (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2.1Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact forms
• Request a consultation or quote
• Subscribe to our newsletter
• Use our services

This information may include:

• Name and surname
• Email address
• Phone number
• Business name and address
• Service requirements and preferences

2.2Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Click-through rates

We use the information we collect to:

• Provide and maintain our services
• Respond to your enquiries and support requests
• Send you service updates and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: we may share your information with third-party service providers who assist us in operating our website and conducting our business
• Legal Requirements: we may disclose your information if required to do so by law or in response to valid requests by public authorities
• Business Transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred
• Consent: we may share your information with your consent or at your direction

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

Under data protection law, you have the right to:

• Access: request a copy of the personal information we hold about you
• Rectification: request correction of inaccurate or incomplete information
• Erasure: request deletion of your personal information
• Restriction: request restriction of processing of your information
• Portability: request transfer of your information to another service provider
• Object: object to the processing of your information
• Withdraw Consent: withdraw consent for processing where we rely on your consent

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyse web traffic and improve our services. You can control cookie preferences through your browser settings.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. The retention period varies depending on the type of information and the purpose of processing.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@packetcollection.com
• Phone: available on our contact page
• Address: South Wales, United Kingdom

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.