Terms of Service

By accessing and using the services provided by PacketCollection (“Company”, “we”, “us”, or “our”), you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these terms, you do not have permission to access our services.

2.1Eligibility

Our services are available only to individuals and businesses that can form legally binding contracts under applicable law. By using our services, you represent that you meet these eligibility requirements.

2.2Account Responsibilities

When you create an account or use our services, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorised use
• Accept responsibility for all activities under your account

2.3Acceptable Use

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit malicious code or interfere with our systems
• Engage in any activity that disrupts or harms our services
• Attempt unauthorised access to our systems or networks

3.1Scope of Services

PacketCollection provides network engineering, IT support, and related services as described on our website. The specific scope of services will be outlined in individual service agreements or proposals.

3.2Service Modifications

We reserve the right to modify or discontinue any service (or any part thereof) with reasonable notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of services.

4.1Fees and Billing

• All fees for services will be specified in your service agreement
• Payment is due according to the terms in your specific agreement
• Late payments may incur additional charges as specified
• All fees are exclusive of taxes unless otherwise stated

4.2Refund Policy

Refund policies are determined on a case-by-case basis and will be outlined in your specific service agreement. Generally, we do not provide refunds for services already rendered.

5.1Our Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, and software, are owned by PacketCollection and protected by intellectual property laws.

5.2Your Property

You retain all rights to your data and content. By using our services, you grant us a limited licence to use, store, and process your content solely for the purpose of providing our services.

5.3Feedback

Any feedback, suggestions, or improvements you provide may be used by us without any obligation to compensate you.

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the provision of services. This obligation survives the termination of these Terms.

7.1Service Warranty

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards.

7.2Disclaimers

Except as expressly provided, our services are provided “as is” without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by law, PacketCollection shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Our total liability for any claim arising out of or relating to these Terms or our services shall not exceed the amount paid by you for the services giving rise to the claim during the twelve months preceding the claim.

You agree to indemnify and hold harmless PacketCollection, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of our services or violation of these Terms.

We process personal data in accordance with our Privacy Policy. By using our services, you consent to such processing and warrant that all data provided by you is accurate.

Our services may integrate with or depend on third-party services. We are not responsible for the availability or accuracy of such services, and your use of them is subject to their respective terms and conditions.

12.1Termination by You

You may terminate your use of our services at any time by providing written notice according to the terms of your service agreement.

12.2Termination by Us

We may terminate or suspend your access to our services immediately, without prior notice, for any breach of these Terms or for any other reason we deem necessary.

12.3Effect of Termination

Upon termination, your right to use our services will cease immediately. Provisions that by their nature should survive termination shall survive.

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to modify these Terms at any time. We will provide notice of material changes through our website or by other means. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

These Terms, together with any specific service agreements and our Privacy Policy, constitute the entire agreement between you and PacketCollection regarding the use of our services.

For questions about these Terms of Service, please contact us:

• Email: legal@packetcollection.com
• Phone: available on our contact page
• Address: South Wales, United Kingdom